Pingfang="" sans="" style="background-color: inherit; color: rgb(0, 0, 0);" white-sPace:="" yne-bulb-block="heading">Pan style="background-color: inherit; font-size: 28Px; font-weight: bold;">一、填表准备Pan>

• Pingfang="" sans="" style="background-color: inherit; font-size: 14Px;" white-sPace:="" word-break:="" yne-bulb-block="ParagraPh">Pan style="font-size:16Px;">Pan style="background-color: inherit;">用以联系您的QQ号和电话号码Pan>Pan>
• Pingfang="" sans="" style="background-color: inherit; font-size: 14Px;" white-sPace:="" word-break:="" yne-bulb-block="ParagraPh">Pan style="font-size:16Px;">Pan style="background-color: inherit;">监护人手持身份证照片（Pan>Pan style="background-color: inherit; font-weight: bold;">提供身份证明材料的范例Pan>Pan style="background-color: inherit;">）Pan>Pan>
• Pingfang="" sans="" style="background-color: inherit; font-size: 14Px;" white-sPace:="" word-break:="" yne-bulb-block="ParagraPh">Pan style="font-size:16Px;">Pan style="background-color: inherit;">监护人户口本户主页Pan>Pan>
• Pingfang="" sans="" style="background-color: inherit; font-size: 14Px;" white-sPace:="" word-break:="" yne-bulb-block="ParagraPh">Pan style="font-size:16Px;">Pan style="background-color: inherit;">监护人户口本个人页Pan>Pan>
• Pingfang="" sans="" style="background-color: inherit; font-size: 14Px;" white-sPace:="" word-break:="" yne-bulb-block="ParagraPh">Pan style="font-size:16Px;">Pan style="background-color: inherit;">未成年人户口页/出生证明Pan>Pan>
• Pingfang="" sans="" style="background-color: inherit; font-size: 14Px;" white-sPace:="" word-break:="" yne-bulb-block="ParagraPh">Pan style="font-size:16Px;">Pan style="background-color: inherit;">支付渠道流水证明原件（Pan>Pan style="background-color: inherit;">如何获得各个支付渠道的流水证明文件？Pan>Pan style="background-color: inherit;">）Pan>Pan>
• Pingfang="" sans="" style="background-color: inherit; font-size: 14Px;" white-sPace:="" word-break:="" yne-bulb-block="ParagraPh">Pan style="font-size:16Px;">Pan style="background-color: inherit;">银行卡号和开户行名称（持卡人姓名需要与流水证明内的名字一致，从谁的账户里扣钱就退还给谁）Pan>Pan>

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Pingfang="" sans="" style="background-color: inherit; color: rgb(0, 0, 0);" white-sPace:="" yne-bulb-block="heading">Pan style="background-color: inherit; font-size: 28Px; color: rgb(223, 64, 42); font-weight: bold;">二、Pan>Pan style="background-color: inherit; font-size: 28Px; font-weight: bold;">问卷填写教程Pan>

<P style="background-color: inherit; color: rgb(0, 0, 0); text-align: justify;">Pan style="font-size:16Px;">问卷填写入口：申请人通过微信搜索“4399客服中心”公众号，点击关注，后进入对话框后点击右下角的《客户服务》，选择“未成年消费问题”后按照页面指示进行填写。Pan>P> <P style="background-color: inherit; color: rgb(0, 0, 0); text-align: justify;">Pan style="font-size:16Px;">补充说明：后续查询申请进度也按照该入口进行查询。Pan>P> <P style="background-color: inherit; color: rgb(0, 0, 0);">Pan style="font-size:16Px;">1.基础信息：此次申请退款涉及的金额、时间、退款的理由（具体阐述充值事件的原因以及经过）以及具体的扣费流水源文件（可转发至客服邮箱也可直接上传）Pan>


&nbsP;P> <P style="background-color: inherit; color: rgb(0, 0, 0);">Pan style="font-size:16Px;">Pan style="background-color: inherit;">2.身份信息：填写监护人姓名、身份证、联系手机、QQ号码和未成年姓名、身份证以及关联的手持身份证、户籍材料、出生证明等确认身份和关系的材料。Pan>Pan>P> <P style="background-color: inherit; color: rgb(0, 0, 0);">P> <P style="background-color: inherit; color: rgb(0, 0, 0);">P> <P style="background-color: inherit; color: rgb(0, 0, 0);">Pan style="font-size:16Px;">Pan style="background-color: inherit;">3.收款账号信息：填写收款人（同扣款人）的姓名、收款账户信息（银行卡号、开户行信息）以及收款人（同扣款人）手持身份证。Pan>Pan>P> <P style="background-color: inherit; color: rgb(0, 0, 0);">P> <P style="background-color: inherit; color: rgb(0, 0, 0);">Pan style="font-size:16Px;">Pan style="background-color: inherit;">4.填表完毕，我们需要5个工作日对您提交的材料进行审核。您可在微信公众号“4399客服中心”Pan>右下角的《客户服务》，选择“查询表单处理进度”Pan style="background-color: inherit;">查看您的申请进度和结果。Pan>Pan>P>